Digital Identity

Digital Identity Insights

Today’s eCommerce and eGovernment landscape requires robust solutions for Digital Identity.Solutions for knowing your customers when creating accounts and issuing credentials and strong authentication mechanisms to recognise returning customers are introduced at a rapid pace. Regulation such as PSD2, eIDAS and the General Regulation on Data Protection accelerate the need for action and innovation in this field. The expected adoption of Open API and Open Banking will require new approaches and attractive services towards consumers and businesses.

Innopay helps government, corporate and collective clients with their Digital Identity strategy, product development and implementation. We support analysis and decision making while taking responsibility of the adoption, both internally and externally.

Digital Identity Offerings

Instant online contracting - Help EU businesses with online onboarding & contracting of new customers in a compliant or risk-balanced way.

eID Scheme implementations - Help participants & service providers to implement and comply with schemes like BankID (NL), eID stelsel (NL) & MyBank (EU).

Data protection compliance - Help EU businesses with customer data heavy services to assess their compliance with the Data Protection Regulation.

Online age verification - Help EU businesses to perform cost-effective and compliant age verification of new and existing customers. 

Innovation services

Our digital identity experts help EU businesses and governments with strategising their use or offering of digital identity services. We help envision, create and put together new innovative solutions and help corporate and government stakeholders to transform their organisations to optimally benefit from these new solutions.


We help our clients to define and plan effective strategies for growth, create a sound basis for decision making and provide clear direction to their organisation and its ecosystem.

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We help our clients to co-create new digital products effectively, develop their co-creation capabilities and become an platform for open innovation and collaboration.

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We help our clients to set-up and manage innovation programs, realise set ambitions and transform their operating model to be effective in the digital age.

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Latest publications

180220onb How to optimise your customer onboarding journey: align your modular building blocks The INNOPAY Digital Customer Onboarding Benchmark revealed that higher performing banks are able to better position and align their different modular building blocks. Aligning these blocks results in a "low effort / high response" process...Read more...

onboarding effort response Unlock the potential of your onboarding process: banks, you never get a second chance to make a first impression, so you’d better do it right! Opening an account is one of the first interactions a new customer will have with you as a bank. And it is a true cliché that ‘you never get a second chance to make a...Read more...

Logo iSHARE powered How iSHARE is revolutionising data sharing in the logistics sector The logistics sector faces challenges which are forcing organisations to cooperate in smarter ways. More effective data sharing can improve efficiency and reduce costs and CO2 emissions. But sharing data can be a headache, often...Read more...

Screen Shot 2017 11 27 at 11.51.51 Think hard before outsourcing your new onboarding process Get a grip on the onboarding redesign process by using a simple 3 Step plan. Begin with strategic relevance. Next relate your strategy to concrete issues like customer interaction and regulatory requirements. Only then work...Read more...

The Netherlands

WTC-F tower 3rd floor
Strawinskylaan 381
1077 XX Amsterdam
The Netherlands

Contact us

T: +31 20 6580651


Taunustor 1
60310 Frankfurt a.M.

Contact us

T: +49 (0) 69 5050604350



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