First impression is key
In today’s digital and compliance driven age, a streamlined customer onboarding and KYC process is crucial. When done right, it aligns with your organisation’s mission, reduces compliance costs, boosts conversion rates, accelerates revenue generation and enhances cross-selling and upselling, giving you a competitive advantage.
Balancing security, compliance and a seamless user experience poses a challenge in every digital onboarding process. At INNOPAY, we specialise in analysing, (re)designing, optimising and implementing customer onboarding processes. This is based on our thorough understanding of customer needs, legacy limitations, available tech solutions and proven ability to navigate regulatory requirements.
Do you need a rock-solid, tailored and scalable solution? Partner with us for an organisation-wide, modular onboarding process that seamlessly assists customers across channels, products and borders. Contact us today.
Related content
Publication
|
Blog
“We don’t talk about legal entities today, only about natural persons,” stated o...
read more
Publication
|
Article
In June 2024, INNOPAY conducted a comprehensive study to assess the market impact of the Electronic Identification, Authentication and Trust Services (eIDAS) revision on trust services in the Netherlands. eIDAS defines trust services as electronic services that enhance trust in a digital environment. Commissioned by the Dutch Ministry of ...
read more
Publication
|
News
INNOPAY has proudly announced the delivery of a comprehensive report commissione...
read more
Publication
|
Blog
European Commission votes in favour of adopting the eIDAS revisionOn Thursday, 29 February, the European Commission (EC) voted in favour of revising the eIDAS regulation. eIDAS aims to facilitate a harmonised approach for digital identity across Europe through the European Digital Identity Wallet (EUDIW). The EUDIW is designed to offer bo...
read more
Publication
|
News
Oliver Wyman, a global leader in management consulting, and a business of Marsh ...
read more
Publication
|
News
Oliver Wyman, a global management consulting firm and a business of Marsh McLenn...
read more
Publication
|
Interview
Oliver Wyman and INNOPAY are an excellent fit“This strategic move is not just ab...
read more
Publication
|
Blog
A wide variety of digital wallets have been introduced in recent years. They have varying degrees of functionality, ranging from making in-store payments and earning loyalty points, to entering restricted areas, logging in to online services (eID) and signing. Besides the existing digital wallets (e.g. Apple, Google), the European Co...
read more
Publication
|
Blog
At the start of each year, we look ahead based on the three key interconnected c...
read more
Publication
|
Blog
Financial institutions no longer have sole control over the data they hold about their customers. PSD2 has pushed them to open up their payment account data (with customer consent), allowing third parties to use this data to deliver value-added services. The European Commission’s proposal for a regulation on a Financial Data Access (FIDA)...
read more
Publication
|
Blog
Onboarding new customers has kept financial institutions busy over the last few decades. Identification and authentication efforts have risen substantially due to the emerging dominance of online channels and the associated risks of fraud. A widely adopted EU Digital Identity Wallet could increase the efficiency of identification and auth...
read more
Publication
|
News
INNOPAY proudly celebrates the tremendous success of its award-winning book...
read more
Publication
|
Blog
Digital identity for people, things and organisations is increasingly critical i...
read more
Publication
|
Blog
The Digital Identity unConference Europe (DICE) was held in Zurich on 7 – 9 June...
read more
Publication
|
Video
Digital identity is increasingly important as the EU prepares to launch its digital identity wallet. INNOPAY's Vincent Jansen breaks down the concept, why the European Commission is pursuing a unified wallet, who it's for, and how it will impact organisations in this video.
read more
Event
|
|
TechQuartier, Platz der Einheit 2, Frankfurt am Main
On Thursday 27 April we will hold our next INNOPAY's Night of Insight from 18:00...
read more
Publication
|
Video
The latest episode in our series of broadcasts on digital sustainability focuses on the topic of digital identity. What is it? Why is it important? And what will the current developments mean for you, your business and society in general in the near future?
The topic of digital identity is more relevant than ever due to the EU’s ongoing ...
read more
Publication
|
News
Yes! Our much-anticipated annual review of what was yet another productive year ...
read more
Publication
|
News
INNOPAY has launched the German version of its award-winning management book ‘Ev...
read more
Publication
|
Blog
3 reasons why banks need to understand the impact of the EU Digital Identity Wallet The 2022 edition of Euroforum’s annual conference on the future of payments was held in Amsterdam on 31 March. INNOPAY’s Vincent Jansen was one of the keynote speakers at the event. In his presentation called The ‘battle of the wallets’ reignited, he outli...
read more
Publication
|
Blog
With the upcoming revision of the European eIDAS regulation and the introduction of EU Digital Identity Wallets, the European Commission is pushing for harmonisation of the digital identity landscape in Europe. Over the last fifteen years, member states took individual approaches to digital identity. This lack of a harmonised European app...
read more
Publication
|
Blog
In June 2021, the European Commission announced its plans for a framework for Digital Identity Wallets. Additionally, the concept of Self-Sovereign Identity (SSI) – a new way of thinking about digital identity – has emerged in the market over the past few years. This raises the following question: To what extent is the EU Digital Identity...
read more
Publication
|
Video
What is digital identity? Why is the European Union working on a European Digital Identity Wallet? What are the associated opportunities and threats? Ad Verbrugge discusses these and other questions with leading experts in our talk show on ‘The Future of our Digital Identity'.
The topic of digital identity is more relevant than ev...
read more
Event
|
|
Online
Digital Identity becomes more and more embedded in our lives and the need f...
read more
Event
|
|
Beurs van Berlage, Amsterdam, The Netherlands
The payments industry has not stood still in the past year. In fact, there have ...
read more
Publication
|
Blog
In June 2021, the European Commission published a proposed revision of the exist...
read more
Event
|
|
DeFabrique, Utrecht, The Netherlands
Self-Sovereign Identity (SSI) is on the rise, not only in The Netherlands, but w...
read more
Publication
|
News
Self-Sovereign Identity (SSI) is on the rise, not only in the Netherlands but al...
read more
Topic
Each digital transaction requires Digital Identity for the actors engaging: Who are you, can you prove that you are really you, and, what are you allowed to do because we know it’s you?
read more
Publication
|
News
On 18 February 2020, the Dutch House of Representatives adopted the Digital...
read more
Publication
|
Blog
Opportunities for existing and new market players to bridge the gaps
The ever-increasing regulatory burden is giving financial institutions a hard time these days. As part of their digital transformation, they strive to deliver customer friendly onboarding experiences. But they are also faced with increasing compliance costs, amongst oth...
read more
Let's get in touch