First impression is key
In the rapidly digitising world, a significant number of new customers is approached and onboarded via digital channels. The onboarding process is the first interaction of the customer with the bank, and the basis for all customer related processes onwards. It should therefore be rock solid. A well-designed customer onboarding process supports the mission and strategy of the bank and should increase conversion rates, lead to faster time to revenue and improve cross- and upsell.
Strategy l Onboarding strategy
Convenient and fast onboarding to services is essential for mobility providers. The onboarding process is the first interaction the customer has with the organisation, and the basis for all client related processes onwards. We can help organisations to solve the struggle. We know what solutions and techniques are available, and how to apply these to a specific case of a collaboration or organisation.
Product development l Solution design
Using proprietary, proven frameworks, we can help mobility providers design their solution based on the intended use case, business requirements and other guiding principles. We can use our Experience lab for demonstration purposes.
Implementation support l Vendor selection
We help mobility providers in analysing requirements, asking the right questions and guiding an RFI and RFP phase and selecting the suitable partners. Our work is supported by in-depth knowledge of different solution providers which are part of our network.
Do you want to know more about our innovative ideas on onboarding? Contact us.
More insight in our services?
Contact Josje Fiolet