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Public transport operators (PTOs) and new mobility providers all share the same ...
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Digitalisation offers the mobility sector an excellent chance to optimise custom...
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Digitalisation offers the mobility sector an excellent chance to optimise customer service, but the responsible use of data remains a key challenge. One of the most crucial aspects for the future of mobility will be the ability to protect the privacy of consumers and businesses. These are the key findings from research into digital sustai...
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The relationship between a retailer and its customer is driven by three importan...
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Widely regarded as the more respectable face of crypto, stablecoins are poised to become an integral part of the financial system’s future. With their ability to stabilise prices and in conjunction with harmonised regulations, stablecoins hold the promise of improving access to financial services. During EBAday 2020 in November, Josje Fio...
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Over the last five years, most payment innovations have focused on improving cus...
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A much-discussed (and much-hyped) topic among central banks is the issuing of currency in a digitalised form: a Central Bank Digital Currency (CBDC). It is claimed that CBDCs could have a significant impact on the payment infrastructure and ecosystem because they could change the rules of the game. However, the various existing CBDC imple...
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Sixteen major Eurozone banks have come together in the European Payments Initiative (EPI) to launch a new payment system aimed at taking on rival card schemes and the threat posed by Chinese and US big-tech firms. Although previous pan-European collaboration projects (e.g. Monnet, Eaps, Payfair) have not been perceived as a great success,...
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The payment ecosystem and infrastructure continue to transform through increasin...
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In Malaysia, where cash is still the preferred payment method for both consumers...
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Our involvement in the launch of the Europay Mastercard Visa contactless (EMVc) card was a great reminder of the benefits of a shared perspective. EMVc has already been rolled out in public transport in various geographical regions (e.g. in London, New York, Singapore, Sydney & Chicago), but nowhere nationwide and all modalities. It g...
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Legal drivers such as GDPR and PSD2 in Europe and CDR in Australia are enabling the customer with more ownership and control over its own data. As a result, the customer is increasingly empowered to more easily provide consent-based access to his/her data by a service provider of choice. This trend is accelerating across countries, indust...
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