Digitalisation offers the mobility sector an excellent chance to optimise customer service, but the responsible use of data remains a key challenge. One of the most crucial aspects for the future of mobility will be the ability to protect the privacy of consumers and businesses. These are the key findings from research into digital sustainability and mobility conducted by De Nieuwe Wereld and consultancy INNOPAY. In a special broadcast uploaded to De Nieuwe Wereld’s YouTube channel today, journalist and philosopher Ad Verbrugge discusses the trends and opportunities with a number of experts.
How will further digitalisation benefit the mobility sector? And how can consumers retain control over their data? In this broadcast, Verbrugge talks to Bas van Weele (programme director of public transport payments at the Dutch Cooperation of Public Transport Operators), Hans Bresser (director of strategy and innovation at Bovag, the Dutch industry association for mobility professionals), and Freek Bos (director of Rover, the association representing passengers’ interests in the Netherlands).
This broadcast on digitalisation and mobility is part of a series on Digital Sustainability organised by De Nieuwe Wereld and INNOPAY.