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Customer interaction and product distribution is increasingly taking place at new forefronts: at the point of interaction of digital journeys in third-party channels. The rapid rate of digitalisation is also driving the next phase of bancassurance. Banks need to start preparing for this right now – not only to protect their market share, ...
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Open Insurance continues to be the next game changer in insurance. The second ed...
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The Dutch mobility sector is launching a system to enable passengers on public t...
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Public transport operators (PTOs) and new mobility providers all share the same ...
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Digitalisation offers the mobility sector an excellent chance to optimise custom...
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Digitalisation offers the mobility sector an excellent chance to optimise customer service, but the responsible use of data remains a key challenge. One of the most crucial aspects for the future of mobility will be the ability to protect the privacy of consumers and businesses. These are the key findings from research into digital sustai...
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To receive exclusive access to an extended Paper which expands on the ideas deve...
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Technological progress, the current COVID-19 pandemic and changes in customer be...
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Banks need to get their Open Banking strategy right. Our research indicates that...
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Our involvement in the launch of the Europay Mastercard Visa contactless (EMVc) card was a great reminder of the benefits of a shared perspective. EMVc has already been rolled out in public transport in various geographical regions (e.g. in London, New York, Singapore, Sydney & Chicago), but nowhere nationwide and all modalities. It g...
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Open Banking has seen considerable activity in the last few months. Indeed, with the EU’s compliance deadline for PSD2 looming, Open Banking developer portals have emerged in great numbers, with 300-plus banks now in our monitor.
In the recent release of the INNOPAY Open Banking Monitor (OBM), updated in August 2019, we described the cur...
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As every interaction becomes a transaction, Open Insurance or API (B2B2C) insura...
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