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Customer interaction and product distribution is increasingly taking place at new forefronts: at the point of interaction of digital journeys in third-party channels. The rapid rate of digitalisation is also driving the next phase of bancassurance. Banks need to start preparing for this right now – not only to protect their market share, ...
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Open Insurance continues to be the next game changer in insurance. The second ed...
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The relationship between a retailer and its customer is driven by three importan...
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To receive exclusive access to an extended Paper which expands on the ideas deve...
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Widely regarded as the more respectable face of crypto, stablecoins are poised to become an integral part of the financial system’s future. With their ability to stabilise prices and in conjunction with harmonised regulations, stablecoins hold the promise of improving access to financial services. During EBAday 2020 in November, Josje Fio...
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In this blog, Josje Fiolet and Mounaim Cortet, Senior Managers at INNOPAY, discuss how banks need to update their ways of working to realise the commercial benefits of Open Banking. They provide an introduction to the six main challenges for banks and propose a targeted approach to help them improve their operating model in three key area...
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Over the last five years, most payment innovations have focused on improving cus...
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A much-discussed (and much-hyped) topic among central banks is the issuing of currency in a digitalised form: a Central Bank Digital Currency (CBDC). It is claimed that CBDCs could have a significant impact on the payment infrastructure and ecosystem because they could change the rules of the game. However, the various existing CBDC imple...
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Technological progress, the current COVID-19 pandemic and changes in customer be...
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Banks need to get their Open Banking strategy right. Our research indicates that...
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Sixteen major Eurozone banks have come together in the European Payments Initiative (EPI) to launch a new payment system aimed at taking on rival card schemes and the threat posed by Chinese and US big-tech firms. Although previous pan-European collaboration projects (e.g. Monnet, Eaps, Payfair) have not been perceived as a great success,...
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The payment ecosystem and infrastructure continue to transform through increasin...
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