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Customer interaction and product distribution is increasingly taking place at new forefronts: at the point of interaction of digital journeys in third-party channels. The rapid rate of digitalisation is also driving the next phase of bancassurance. Banks need to start preparing for this right now – not only to protect their market share, ...
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Open Insurance continues to be the next game changer in insurance. The second ed...
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To receive exclusive access to an extended Paper which expands on the ideas deve...
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Technological progress, the current COVID-19 pandemic and changes in customer be...
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Banks need to get their Open Banking strategy right. Our research indicates that...
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The EU’s fifth Anti Money Laundering Directive (AMLD5) urged the adjustment of the implementation rules of the Wwft (the Dutch Prevention of Money Laundering and Terrorist Financing Act)[1]. In this context, the Wwft has been amended accordingly. The new legislation has come into effect in the Netherlands on 21 May this year.As highlighte...
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Open Banking has seen considerable activity in the last few months. Indeed, with the EU’s compliance deadline for PSD2 looming, Open Banking developer portals have emerged in great numbers, with 300-plus banks now in our monitor.
In the recent release of the INNOPAY Open Banking Monitor (OBM), updated in August 2019, we described the cur...
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With the rise of the Internet of Things (IoT) and artificial intelligence (AI), transactions initiated by smart devices and platforms will increase exponentially over the next years. An appealing example is Smart Home, which connects customers digitally through smart devices and allows them to share data and transact from home 24/7.
As r...
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As every interaction becomes a transaction, Open Insurance or API (B2B2C) insura...
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This article was first published in the Web Fraud Prevention, Identity Verification & Authentication Guide 2018/2019 – 7th edition published by The Paypers.
In the past year, customer onboarding processes for simple financial products have become much more convenient. The INNOPAY Onboarding Benchmark (2018) shows that almos...
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In the past few years new and innovative banks, also known as challenger banks, have entered the scene to disrupt the German consumer banking market. Even though a customer does normally not sign up for a new bank account every year, those new players have been recognised to attract and convert a rapidly growing digitally-savy customer ba...
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PSD2 has been an important catalyst for banks to open up. While many banks in Europe are still focused on making the PSD2 deadline of September 2019, we see some leading banks move beyond compliance and shift towards Open API Banking. In this emerging Open Banking play, banks start to understand that enabling secure access to custome...
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