News & Insights

111 results found

Publication |

Blog

Collaboration needed to stay relevant in Smart Home

With the rise of the Internet of Things (IoT) and artificial intelligence (AI), transactions initiated by smart devices and platforms will increase exponentially over the next years. An appealing example is Smart Home, which connects customers digitally through smart devices and allows them to share data and transact from home 24/7. As r...

Publication |

Blog

Digitising complex onboarding processes: Who will be leading in getting it right?

This article was first published in the Web Fraud Prevention, Identity Verification & Authentication Guide 2018/2019 – 7th edition published by The Paypers. In the past year, customer onboarding processes for simple financial products have become much more convenient. The INNOPAY Onboarding Benchmark (2018) shows that almost all Dutc...

Publication |

Blog

Seamless, Uber-like payments, brought to your bank account

Towards the first pan-European Open Banking based scheme Imagine you’re taking an Uber at the airport, get to your destination and while you’re getting out of the Prius … ping… you receive a push notification from your bank that says € 32,78 was debited from your payment account. The full Uber experience, but no cards or wallets needed.

Publication |

Blog

How banks can solve the “Onboarding Puzzle” in the German market

In the past few years new and innovative banks, also known as challenger banks, have entered the scene to disrupt the German consumer banking market. Even though a customer does normally not sign up for a new bank account every year, those new players have been recognised to attract and convert a rapidly growing digitally-savy customer ba...

Publication |

Blog

Open Banking and TPPs trigger banks to innovate their corporate onboarding processes

PSD2 has been an important catalyst for banks to open up. While many banks in Europe are still focused on making the PSD2 deadline of September 2019, we see some leading banks move beyond compliance and shift towards Open API Banking. In this emerging Open Banking play, banks start to understand that enabling secure access to customer dat...

Publication |

Blog

Corporate customers are pivotal in creating value on top of Instant Payments infrastructure

As Instant Payments is expected to become the new normal in payments in many countries, it is imperative for financial service providers to offer Instant Payments capabilities to remain relevant in the future. The significant investments required to update current payment infrastructures motivates financial service providers to look for r...

Publication |

Blog

The battle is ON: incumbent banks accelerate onboarding innovations

Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players. By now, there is no longer a need to visit the office to open an account. Now the question is: did the larger banks manage to compete with the challengers?

Publication |

Podcast

INNOPAY Meet The Vendor: Episode 1 - Innovalor

In episode #1 of INNOPAY’s “Meet the Vendor”, onboarding team lead Guy Rutten talks to Maarten Wegdam, founder and director of Innovalor. Innovalor is the company behind ReadID, an NFC chip reader that lets you onboard in seconds. In our series “Meet the Vendor” we introduce you to parties in the market that can help improve your onboard...

Publication |

Blog

How #openness will change insurers’ pricing strategies

“Data, whether it's location-based or behavior-based data, will help provide solutions, whenever and wherever they occur.” – Brett King, author of breaking banks Although insurers are improving significantly on enhancing the customer experience during onboarding, pricing still seems to be the most important differentiator for customers. ...

Publication |

Blog

Third Parties and Corporate Banks: Digitally Transforming the Corporate Onboarding Process

This article was first published in The Paypers which features thought leadership editorials from ecommerce and payments industry professionals. The concept of Open Banking and its potential grows steadily on corporate banks. PSD2 has been an important catalyst for banks in opening up, however, it forced them to focus on complying first,...

Publication |

Blog

Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks

This article was first published in the legal journal Payments & FinTech Lawyer (04/04/18) Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks Financial institutions are investing heavily in technology to improve one of their initial interact...