News & Insights

One of the main challenges facing crypto is the lack of a clear regulatory framework, as echoed by respondents in our INNOPAY/The Paypers Crypto Monitor. Recent events like the FTX collapse and Signature Bank shutdown have further highlighted the need to fill the regulatory void in the crypto market. Europe is leading the way in reso...

Our Digital Customer Onboarding Benchmark reveales a large disparity in performance. Newer, smaller banks are onboarding much better than their larger, more established competitors. Why? By zooming in on four banks within the benchmark sample, we see that the higher performing banks are able to better position and align their different mo...

Over the past three decades, the European Union has steadily improved its framework to fight money laundering and terrorist financing (AML/CFT). The EU’s action has focused on the prevention, investigation and prosecution of these harmful practices. In July 2021 the European Commission (EC) presented a package of legislative proposals th...

Public transport operators (PTOs) and new mobility providers all share the same ...

Digitalisation offers the mobility sector an excellent chance to optimise customer service, but the responsible use of data remains a key challenge. One of the most crucial aspects for the future of mobility will be the ability to protect the privacy of consumers and businesses. These are the key findings from research into digital sustai...