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  • 25 results found
Publication |
Blog
Onboarding is not about compliance; it's about trust
Should security and convenience exclude each other in the customer onboarding process? Josje Fiolet, Digital Onboarding lead at INNOPAY, says “no”. Security and convenience are often seen as diametrically opposed. However, with rapidly evolving technologies coming into play, this should no longer be the case. It’s time to realise that se...
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Blog
Banks should open-up beyond PSD2 to deliver on the innovation promise
We all know by now that “XS2A” - access to payment accounts by third party providers (TPPs) - is going to happen in some shape or form under PSD2, but there is still considerable uncertainty. The transposition of PSD2 into national law is being delayed in twenty member states[1] and while the Regulatory Technical Standards on Strong Custo...
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Blog
PSPs in Europe: How to stay afloat in choppy waters
For many years, PSPs have had relatively easy pickings, charging significant markups to online merchants for handling their payment traffic. A large variety of players entered the market. In Germany, ±60 PSPs are active, and in the Netherlands 120 players either hold a license or are specifically exempted from license duty to act as PSP. ...
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Blog
Digitally transforming the corporate client onboarding process: where to start?
Technology has enabled innovation, but Financial Institutions (FIs) are not using its potential to improve their corporate client onboarding processes. This is contrary to what we see in the retail market, where the digital transformation is proceeding at full speed. Just two examples include Rabobank which has enabled digital onboarding ...
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Blog
Turning the Anti-Money Laundering Directive into a competitive advantage
Financial service providers are challenged by Bigtechs to build international scale for their innovative products. Cross-border introduction of innovative digital payment and loan products is a difficult game however, as local implementations of the Anti-Money Laundering Directive (AMLD) and other regulatory requirements differ markedly b...
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Blog
Unlock the potential of your onboarding process: banks, you never get a second chance to make a first impression, so you’d better do it right!
Banks are investing heavily in technology to stay ahead when it comes to interacting with customers. Opening an account is one of the first interactions a new customer will have with an organisation. And it is a true cliché that ‘you never get a second chance to make a first impression’. So, you’d better do it right, right? Our Digital C...
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Blog
Think hard before outsourcing your new onboarding process
Are you upgrading your outdated onboarding processes to raise conversions and meet customer expectations in the digital age? Many organisations are. But too many are taking the easy route, and jumping straight into the open arms of solution providers promising quick-fix solutions. The smarter path is to put strategic development before so...
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Blog
INNOPAY introduces the INNOPAY Experience Lab
PSD2 and Open Banking strategies should go hand in hand and aim at being compliant while creating (or at least not blocking) growth potential for your business. However, a suboptimal PSD2 compliance strategy and implementation can result in the opposite by causing structural damage to your Open Banking potential and propositions. You have...
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Blog
eIDs for KYC: no silver bullet yet, but golden potential
Opportunities for existing and new market players to bridge the gaps The ever-increasing regulatory burden is giving financial institutions a hard time these days. As part of their digital transformation, they strive to deliver customer friendly onboarding experiences. But they are also faced with increasing compliance costs, amongst oth...
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Blog
Banks need to change their perspective to realise customer centricity
INNOPAY values clients as much as anyone else. Hence, we fully understand the urgency that is felt throughout the sector to become more customer centric. However, most existing operating models are so much intertwined with the DNA of corporate banks that it has proven to be almost impossible to fundamentally renew. Today’s conventional ap...
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Blog
EBA RTS: Three key business implications for bank decision makers
The European Banking Authority’s (EBA) has published its long-anticipated draft Regulatory Technical Standards (RTS) on ‘strong customer authentication and secure communication’ on 12 August. The RTS are considered key to achieve the PSD2 objectives of enhancing consumer protection, promoting innovation through competition and improving t...
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