How to optimise your customer onboarding journey: align your modular building blocks

  • Josje Fiolet David Mintjes
  • Digital identityOnboardingKYCBenchmark

The INNOPAY Digital Customer Onboarding Benchmark revealed that higher performing banks are able to better position and align their different modular building blocks. Aligning these blocks results in a "low effort / high response" process that is customer-centric.

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Banks should open-up beyond PSD2 to deliver on the innovation promise

  • Mounaim Cortet Vincent Jansen Luc van Oorschot
  • PaymentsArticlePSD2Open Banking

PSD2, and the concept of XS2A in particular, can be viewed as an important catalyst to accelerate change in payments, innovative banking applications and respective business models by leveraging payment functionality and account information, but might in itself not deliver on all its expectations. Open Banking can solve issues that follow from PSD2 and deliver on PSD2 XS2A’s promise of innovation through openness.

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GDPR in value chains: take off your shackles!

  • Eefje van der Harst Christian van Ramshorst
  • GDPRData SharingOpennessCustomer in Control

Although many organisations consider GDPR as a heavy compliance burden, it actually provides opportunities for organisations that operate in value chains if they collaborate smartly. This blog provides insights in how GDPR compliance can become an opportunity through smart collaboration and will lead to improved customer experience and mitigation of unnecessary risks.

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Co-creation process removes obstacles to data sharing in the logistics sector

The Dutch division of INNOPAY - a consultancy firm for digital transactions - has successfully worked with organisations in the transport and logistics sector to co-develop the iSHARE scheme. Since the start of this year, this scheme enables everyone in the sector to share data with everyone else - including with new partners - in a simple and controlled way. iSHARE is a Logistics Top Sector initiative aimed at stimulating supply chain collaboration, starting with the Netherlands in the first instance.

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PSPs in Europe: How to Stay Afloat in Choppy Waters

  • Mounaim Cortet Walter Lutz David Mintjes
  • PaymentsE-BusinessArticleEnglish content

Easy days for PSPs are over as retail prices for online transactions are dropping heavily with 10-15% p.a. This blog suggests four strategic options PSPs can pursue to remain relevant in their consolidating industry.

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Turning Cybersecurity into a Commercial Benefit

  • Jelger Groenland
  • CybersecurityOpennessCustomer in ControlDigital Transformation

Cybersecurity is a tough business, and it's getting tougher. And if it all goes wrong, the effects on an organisation can be potentially catastrophic. INNOPAY's Jelger Groenland explains some simple steps to mitigate risks, maximise return on security investment and how to turn cybersecurity into a commercial positive for your organisation.

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Digitally transforming the corporate client onboarding process: where to start?

  • Josje Fiolet Jorrit Penninga
  • OnboardingTransformationKYCCorporate Client OnboardingCorporate BankingFintech

Technology has enabled innovation, but Financial Institutions (FIs) are not using its potential to improve their corporate client onboarding processes. This is contrary to what we see in the retail market, where the digital transformation is proceeding at full speed.

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Turning the Anti-Money Laundering Directive into a competitive advantage

  • Walter Lutz
  • PaymentsOnboardingStrategy ExecutionKYCAMLRetail Banking

Financial service providers are challenged by Bigtechs to build international scale for their innovative products. Cross-border introduction of innovative digital payment and loan products is a difficult game however, as local implementations of the Anti-Money Laundering Directive (AMLD) and other regulatory requirements differ markedly between countries. INNOPAY’s phased approach to cross border compliant expansion will help banks and financial service providers to turn AMLD (and other regulations) into a competitive advantage and offer compliant products in line with consumer expectations.

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Unlock the potential of your onboarding process: banks, you never get a second chance to make a first impression, so you’d better do it right!

  • Josje Fiolet Art Stevens
  • Digital identityOnboardingBenchmarkKYC

Opening an account is one of the first interactions a new customer will have with you as a bank. And it is a true cliché that ‘you never get a second chance to make a first impression’. So, you’d better do it right, right?

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