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Publication |
Blog
The battle is ON: incumbent banks accelerate onboarding innovations
Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players. By now, there is no longer a need to visit the office to open an account. Now the question is: did the larger banks manage to compete with the challengers?
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Publication |
Podcast
INNOPAY Meet The Vendor: Episode 1 - Innovalor
In episode #1 of INNOPAY’s “Meet the Vendor”, onboarding team lead Guy Rutten talks to Maarten Wegdam, founder and director of Innovalor. Innovalor is the company behind ReadID, an NFC chip reader that lets you onboard in seconds. In our series “Meet the Vendor” we introduce you to parties in the market that can help improve your onboard...
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Publication |
Blog
Der Einfluss von #Openness auf die Preisstrategien von Versicherern
“Data, whether it's location-based or behavior-based data, will help provide solutions, whenever and wherever they occur.” – Brett King, Autor von breaking banks Obwohl sich Versicherer bei der Optimierung der ‘customer experience‘ beim Onboarding deutlich verbessern, scheint die Preisgestaltung immer noch das wichtigste Unterscheidungsm...
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Publication |
Blog
Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks
This article was first published in the legal journal Payments & FinTech Lawyer (04/04/18) Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks Financial institutions are investing heavily in technology to improve one of their initial interact...
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Publication |
Blog
Online customer onboarding is all about personalisation
For the fifth year in a row, INNOPAY has contributed to the ShoppingTomorrow research program. Together with CM we hosted the expert group 'Digital Identity'. In this collaborative project a group of experts did research on how to implement a fully digital onboarding process for both B2B and B2C customer. This blog provides the main insig...
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Publication |
Blog
Beim Onboarding steht nicht Compliance im Vordergrund; sondern Vertrauen
Sollten sich Sicherheit und Komfort im Kunden-Onboarding-Prozess gegenseitig ausschließen? Definitiv nicht, meint INNOPAY. Sicherheit und Komfort werden oft als Gegensätze gesehen. Mit den sich rasant entwickelnden Technologien sollte dies jedoch nicht länger der Fall sein. Es ist an der Zeit zu erkennen, dass Sicherheit und Komfort zwei...
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Publication |
Blog
Turning the Anti-Money Laundering Directive into a competitive advantage
Financial service providers are challenged by Bigtechs to build international scale for their innovative products. Cross-border introduction of innovative digital payment and loan products is a difficult game however, as local implementations of the Anti-Money Laundering Directive (AMLD) and other regulatory requirements differ markedly b...
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Publication |
Blog
Unlock the potential of your onboarding process: banks, you never get a second chance to make a first impression, so you’d better do it right!
Banks are investing heavily in technology to stay ahead when it comes to interacting with customers. Opening an account is one of the first interactions a new customer will have with an organisation. And it is a true cliché that ‘you never get a second chance to make a first impression’. So, you’d better do it right, right? Our Digital C...
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