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In the past few years new and innovative banks, also known as challenger banks, have entered the scene to disrupt the German consumer banking market. Even though a customer does normally not sign up for a new bank account every year, those new players have been recognised to attract and convert a rapidly growing digitally-savy customer ba...
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PSD2 has been an important catalyst for banks to open up. While many banks in Europe are still focused on making the PSD2 deadline of September 2019, we see some leading banks move beyond compliance and shift towards Open API Banking. In this emerging Open Banking play, banks start to understand that enabling secure access to custome...
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Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players. By now, there is no longer a need to visit the office to open an account. Now the question is: did the larger banks manage to compete with the challengers?
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In episode #1 of INNOPAY’s “Meet the Vendor”, onboarding team lead Guy Rutten talks to Maarten Wegdam, founder and director of Innovalor. Innovalor is the company behind ReadID, an NFC chip reader that lets you onboard in seconds.
In our series “Meet the Vendor” we introduce you to parties in the market that can help improve yo...
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“Data, whether it's location-based or behavior-based data, will help provide solutions, whenever and wherever they occur.” – Brett King, Autor von breaking banks
Obwohl sich Versicherer bei der Optimierung der ‘customer experience‘ beim Onboarding deutlich verbessern, scheint die Preisgestaltung immer noch das wichtigste Unterscheidungsm...
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This article was first published in The Paypers which features thought leadership editorials from ecommerce and payments industry professionals.
The concept of Open Banking and its potential grows steadily on corporate banks. PSD2 has been an important catalyst for banks in opening up, however, it forced them to focus on complying first,...
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This article was first published in the legal journal Payments & FinTech Lawyer (04/04/18)
Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks
Financial institutions are investing heavily in technology to improve one of their initial interact...
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Insights Q1 INNOPAY Onboarding Benchmark
Although newer and smaller banks...
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For the fifth year in a row, INNOPAY has contributed to the ShoppingTomorrow research program. Together with CM we hosted the expert group 'Digital Identity'. In this collaborative project a group of experts did research on how to implement a fully digital onboarding process for both B2B and B2C customer. This blog provides...
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Sollten sich Sicherheit und Komfort im Kunden-Onboarding-Prozess gegenseitig ausschließen? Definitiv nicht, meint INNOPAY.
Sicherheit und Komfort werden oft als Gegensätze gesehen. Mit den sich rasant entwickelnden Technologien sollte dies jedoch nicht länger der Fall sein. Es ist an der Zeit zu erkennen, dass Sicherheit und Komfort zwei...
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Technology has enabled innovation, but Financial Institutions (FIs) are not using its potential to improve their corporate client onboarding processes. This is contrary to what we see in the retail market, where the digital transformation is proceeding at full speed. Just two examples include Rabobank which has enabled digital onboarding ...
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Financial service providers are challenged by Bigtechs to build international scale for their innovative products. Cross-border introduction of innovative digital payment and loan products is a difficult game however, as local implementations of the Anti-Money Laundering Directive (AMLD) and other regulatory requirements differ markedly b...
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