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Our Digital Customer Onboarding Benchmark reveales a large disparity in performance. Newer, smaller banks are onboarding much better than their larger, more established competitors. Why? By zooming in on four banks within the benchmark sample, we see that the higher performing banks are able to better position and align their different mo...
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In den vergangenen drei Jahrzehnten hat die Europäische Union ihren Rahmen zur Bekämpfung von Geldwäsche und Terrorismusfinanzierung (AML/CFT) stetig verbessert. Die Maßnahmen der EU konzentrieren sich dabei auf die Prävention, Untersuchung und Verfolgung dieser schädlichen Praktiken.
Im Juli 2021 legte die Europäische Kommission (EC) ei...
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The EU’s fifth Anti Money Laundering Directive (AMLD5) urged the adjustment of the implementation rules of the Wwft (the Dutch Prevention of Money Laundering and Terrorist Financing Act)[1]. In this context, the Wwft has been amended accordingly. The new legislation has come into effect in the Netherlands on 21 May this year.
As highligh...
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With the rise of the Internet of Things (IoT) and artificial intelligence (AI), transactions initiated by smart devices and platforms will increase exponentially over the next years. An appealing example is Smart Home, which connects customers digitally through smart devices and allows them to share data and transact from home 24/7.
As r...
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This article was first published in the Web Fraud Prevention, Identity Verification & Authentication Guide 2018/2019 – 7th edition published by The Paypers.
In the past year, customer onboarding processes for simple financial products have become much more convenient. The INNOPAY Onboarding Benchmark (2018) shows that almost all Dutc...
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In the past few years new and innovative banks, also known as challenger banks, have entered the scene to disrupt the German consumer banking market. Even though a customer does normally not sign up for a new bank account every year, those new players have been recognised to attract and convert a rapidly growing digitally-savy customer ba...
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PSD2 has been an important catalyst for banks to open up. While many banks in Europe are still focused on making the PSD2 deadline of September 2019, we see some leading banks move beyond compliance and shift towards Open API Banking. In this emerging Open Banking play, banks start to understand that enabling secure access to customer dat...
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Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players. By now, there is no longer a need to visit the office to open an account. Now the question is: did the larger banks manage to compete with the challengers?
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In episode #1 of INNOPAY’s “Meet the Vendor”, onboarding team lead Guy Rutten talks to Maarten Wegdam, founder and director of Innovalor. Innovalor is the company behind ReadID, an NFC chip reader that lets you onboard in seconds.
In our series “Meet the Vendor” we introduce you to parties in the market that can help improve your onboard...
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“Data, whether it's location-based or behavior-based data, will help provide solutions, whenever and wherever they occur.” – Brett King, Autor von breaking banks
Obwohl sich Versicherer bei der Optimierung der ‘customer experience‘ beim Onboarding deutlich verbessern, scheint die Preisgestaltung immer noch das wichtigste Unterscheidungsm...
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This article was first published in The Paypers which features thought leadership editorials from ecommerce and payments industry professionals.
The concept of Open Banking and its potential grows steadily on corporate banks. PSD2 has been an important catalyst for banks in opening up, however, it forced them to focus on complying first,...
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This article was first published in the legal journal Payments & FinTech Lawyer (04/04/18)
Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks
Financial institutions are investing heavily in technology to improve one of their initial interact...
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