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Blog
Collaboration needed to stay relevant in Smart Home
With the rise of the Internet of Things (IoT) and artificial intelligence (AI), transactions initiated by smart devices and platforms will increase exponentially over the next years. An appealing example is Smart Home, which connects customers digitally through smart devices and allows them to share data and transact from home 24/7. As r...
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Blog
How banks can solve the “Onboarding Puzzle” in the German market
In the past few years new and innovative banks, also known as challenger banks, have entered the scene to disrupt the German consumer banking market. Even though a customer does normally not sign up for a new bank account every year, those new players have been recognised to attract and convert a rapidly growing digitally-savy customer ba...
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The battle is ON: incumbent banks accelerate onboarding innovations
Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players. By now, there is no longer a need to visit the office to open an account. Now the question is: did the larger banks manage to compete with the challengers?
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Podcast
INNOPAY Meet The Vendor: Episode 1 - Innovalor
In episode #1 of INNOPAY’s “Meet the Vendor”, onboarding team lead Guy Rutten talks to Maarten Wegdam, founder and director of Innovalor. Innovalor is the company behind ReadID, an NFC chip reader that lets you onboard in seconds. In our series “Meet the Vendor” we introduce you to parties in the market that can help improve your onboard...
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Blog
Der Einfluss von #Openness auf die Preisstrategien von Versicherern
“Data, whether it's location-based or behavior-based data, will help provide solutions, whenever and wherever they occur.” – Brett King, Autor von breaking banks Obwohl sich Versicherer bei der Optimierung der ‘customer experience‘ beim Onboarding deutlich verbessern, scheint die Preisgestaltung immer noch das wichtigste Unterscheidungsm...
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Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks
This article was first published in the legal journal Payments & FinTech Lawyer (04/04/18) Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks Financial institutions are investing heavily in technology to improve one of their initial interact...
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Blog
Online customer onboarding is all about personalisation
For the fifth year in a row, INNOPAY has contributed to the ShoppingTomorrow research program. Together with CM we hosted the expert group 'Digital Identity'. In this collaborative project a group of experts did research on how to implement a fully digital onboarding process for both B2B and B2C customer. This blog provides the main insig...
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Blog
Beim Onboarding steht nicht Compliance im Vordergrund; sondern Vertrauen
Sollten sich Sicherheit und Komfort im Kunden-Onboarding-Prozess gegenseitig ausschließen? Definitiv nicht, meint INNOPAY. Sicherheit und Komfort werden oft als Gegensätze gesehen. Mit den sich rasant entwickelnden Technologien sollte dies jedoch nicht länger der Fall sein. Es ist an der Zeit zu erkennen, dass Sicherheit und Komfort zwei...
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