News & Insights

Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players. By now, there is no longer a need to visit the office to open an account. Now the question is: did the larger banks manage to compete with the challengers?

“Data, whether it's location-based or behavior-based data, will help provide solutions, whenever and wherever they occur.” – Brett King, author of breaking banks Although insurers are improving significantly on enhancing the customer experience during onboarding, pricing still seems to be the most important differentiator for customers.&...

This article was first published in the legal journal Payments & FinTech Lawyer (04/04/18) Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks Financial institutions are investing heavily in technology to improve one of their initial interact...

For the fifth year in a row, INNOPAY has contributed to the ShoppingTomorrow research program. Together with CM we hosted the expert group 'Digital Identity'. In this collaborative project a group of experts did research on how to implement a fully digital onboarding process for both B2B and B2C customer. This blog provides...

Technology has enabled innovation, but Financial Institutions (FIs) are not using its potential to improve their corporate client onboarding processes. This is contrary to what we see in the retail market, where the digital transformation is proceeding at full speed. Just two examples include Rabobank which has enabled digital onboarding ...