How banks can solve the “Onboarding Puzzle” in the German market

  • Joris Eckrich Tian Genthner
  • OnboardingBenchmarkDigital identityKYCRetail BankingChallenger

INNOPAY developed a Benchmark that provides banks with essential insights into how to make a good first impression on customers. The first research focused on the Dutch retail banking market, where over the last year all banks made it possible to digitally open a payment account, using innovative solutions. Based on the expertise gained from the dutch series, INNOPAY has enhanced its Benchmark model to reflect the progress observed and to account for the characteristics of the German market.

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Fostering an innovative environment: a pragmatic guide to embracing innovative CDD technologies while effectively managing the associated risks

  • Josje Fiolet
  • Digital identityOnboardingKYCDigital Transformation

The European Supervision Authorities, supporting new Customer Due Diligence technologies, provided a pragmatic guide for organisations considering how to strike the right balance. By using these guidelines, financial institutions can more easily embrace digital opportunities, and quantify the risks and security aspects of using innovative solutions. This analysis article clarifies the guidelines and provides additional insights and considerations.

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Onboarding is not about compliance; it's about trust

  • Josje Fiolet
  • ArticleOnboardingKYCDigital Transformation

Should security and convenience exclude each other in the customer onboarding process? Josje Fiolet, Digital Onboarding lead at INNOPAY, says “no”.

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How to optimise your customer onboarding journey: align your modular building blocks

  • Josje Fiolet David Mintjes
  • Digital identityOnboardingKYCBenchmark

The INNOPAY Digital Customer Onboarding Benchmark revealed that higher performing banks are able to better position and align their different modular building blocks. Aligning these blocks results in a "low effort / high response" process that is customer-centric.

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Digitally transforming the corporate client onboarding process: where to start?

  • Josje Fiolet Jorrit Penninga
  • OnboardingTransformationKYCCorporate Client OnboardingCorporate BankingFintechCorporate Onboarding

Technology has enabled innovation, but Financial Institutions (FIs) are not using its potential to improve their corporate client onboarding processes. This is contrary to what we see in the retail market, where the digital transformation is proceeding at full speed.

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Turning the Anti-Money Laundering Directive into a competitive advantage

Financial service providers are challenged by Bigtechs to build international scale for their innovative products. Cross-border introduction of innovative digital payment and loan products is a difficult game however, as local implementations of the Anti-Money Laundering Directive (AMLD) and other regulatory requirements differ markedly between countries. INNOPAY’s phased approach to cross border compliant expansion will help banks and financial service providers to turn AMLD (and other regulations) into a competitive advantage and offer compliant products in line with consumer expectations.

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Unlock the potential of your onboarding process: banks, you never get a second chance to make a first impression, so you’d better do it right!

  • Josje Fiolet Art Stevens
  • Digital identityOnboardingBenchmarkKYC

Opening an account is one of the first interactions a new customer will have with you as a bank. And it is a true cliché that ‘you never get a second chance to make a first impression’. So, you’d better do it right, right?

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eIDs for KYC: no silver bullet yet, but golden potential

  • Eefje van der Harst
  • Digital identityEnglish contentOnboardingKYCeIDAML

This blog elaborates on how financial institutions and Digital Identity Service Providers can play a role in aggregating information from different national electronic identity (eID) schemes to streamline KYC-processes.

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