How banks can solve the “Onboarding Puzzle” in the German market

  • Joris Eckrich Tian Genthner
  • OnboardingBenchmarkDigital identityKYCRetail BankingChallenger

INNOPAY developed a Benchmark that provides banks with essential insights into how to make a good first impression on customers. The first research focused on the Dutch retail banking market, where over the last year all banks made it possible to digitally open a payment account, using innovative solutions. Based on the expertise gained from the dutch series, INNOPAY has enhanced its Benchmark model to reflect the progress observed and to account for the characteristics of the German market.

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Mastering Open Banking: How the ‘Masters in Openness’ create value

  • Mounaim Cortet Art Stevens
  • APIPSD2Open BankingBenchmarkOpennessCustomer in Control
180926B OBM rating graph 2.0

The INNOPAY Open Banking Monitor covers the global state of play in Open Banking. It benchmarks 50+ banks on 4 core Developer Portal capabilities: API Catalogue, API Documentation, Developer Usability and Community Development.

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The battle is ON: incumbent banks accelerate onboarding innovations

  • Jim de Wolf Josje Fiolet Jurriaan Wesselink
  • OnboardingRetail BankingChallengerBenchmark

Where newer and smaller banks used to outclass the incumbent banks regarding the onboarding process, the recent INNOPAY benchmark shows a comeback of the established players.

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How a new kid on the payment block is outclassing other banks

  • Josje Fiolet David Mintjes Jurriaan Wesselink
  • Digital identityOnboardingRetail BankingChallengerBenchmark

Although newer and smaller banks are more agile than their larger, more established competitors, they are being outclassed by a new kid on the payments block. This is one of the interesting conclusions of the latest INNOPAY Onboarding Benchmark.

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INNOPAY Open Banking Monitor: Who are the Masters in Openness?

  • Mounaim Cortet Art Stevens
  • APIPSD2Open BankingBenchmarkOpennessCustomer in Control

Openness will become the new normal, as new regulations create the push and new technologies provide the enablers. INNOPAY has developed a benchmark comparing developer portals based on the Functional Scope of APIs and the Developer Experience. Developing state-of-the art developer portal capabilities will drive and accelerate your Open Banking strategy, learn from peers and see who is the Master of Openness!

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How to optimise your customer onboarding journey: align your modular building blocks

  • Josje Fiolet David Mintjes
  • Digital identityOnboardingKYCBenchmark

The INNOPAY Digital Customer Onboarding Benchmark revealed that higher performing banks are able to better position and align their different modular building blocks. Aligning these blocks results in a "low effort / high response" process that is customer-centric.

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Unlock the potential of your onboarding process: banks, you never get a second chance to make a first impression, so you’d better do it right!

  • Josje Fiolet Art Stevens
  • Digital identityOnboardingBenchmarkKYC

Opening an account is one of the first interactions a new customer will have with you as a bank. And it is a true cliché that ‘you never get a second chance to make a first impression’. So, you’d better do it right, right?

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